We're Hiring: Location Manager
- Location: Chelmsford & Four Corners (rotation required)
Hours: Full-time, 40 hours/week
Reporting to: General Manager
Join Our Team as a Location Manager!
We are looking for an enthusiastic and dedicated Location Manager (Salon Supervisor & Receptionist) to join our team! This role is ideal for someone who excels in customer service, enjoys a dynamic work environment, and is passionate about team leadership and salon management.
Key Responsibilities
Supervisory Duties (40%)
- Manage and coordinate the activities of nail technicians and salon staff.
- Monitor employee performance, provide feedback, and conduct regular evaluations.
- Schedule and assign work shifts to ensure adequate staffing levels.
- Handle customer inquiries, complaints, and conflicts professionally.
- Maintain a positive work environment, fostering teamwork and professional growth.
- Implement and enforce salon policies, including sanitation and safety protocols.
Receptionist Duties (40%)
- Greet and welcome clients, providing excellent customer service.
- Answer phone calls, schedule appointments, and manage the salon’s calendar.
- Provide information about available services, pricing, and promotions.
- Process payments, handle cash transactions, and maintain accurate sales records.
- Keep the reception area clean and professional.
- Assist clients in selecting nail care products and manage retail inventory.
Administrative Duties (20%)
- Perform general administrative tasks, such as managing emails and maintaining records.
- Assist with marketing and promotional activities, including social media management.
What We’re Looking For
✅ Education: High school diploma or equivalent.
✅ Experience: Prior experience in a supervisory or managerial role within a salon or customer service environment preferred.
✅ Skills & Qualities:
- Knowledge of nail care services and salon operations is a plus.
- Strong customer service and problem-solving skills.
- Ability to handle conflicts tactfully and professionally.
- Basic administrative and computer proficiency.
- A positive attitude and a passion for creating a welcoming salon environment.
Ready to lead a team and grow with us? Apply now!
